5️⃣ Analyse and Manage User Ratings

Once users have submitted ratings, their ratings will be displayed as an average and the number of rating users provided per criteria will be shown in the upper right corner of each criterion by the counter [1]. 

When you now click on the number of the rating users, the Manage ratings pop-up opens, showing you each individual rating. It also includes the name of the rater, their rating value, any note they provided, and the date of the rating.

To manage an individual rating, click the More options (⋯) menu on the right side of the rater's row. Two actions are available:

• Archive - excludes the rating from the average but preserves it. The archived rater's row appears greyed out in the modal. Until restored, any new ratings submitted by that user for this criteria will not count toward the average.
• Delete - permanently removes the rating.

To manage multiple ratings at once, select them using the checkboxes in the first column, then use the action button at the bottom.

To view archived ratings, enable the Show archived ratings toggle in the top right of the modal. Archived ratings appear greyed out. To restore an archived rating, click the More options menu on that row and select Restore.

Rating analysis

To analyse ratings across users, click the Rating analysis icon [1] on the aggregated rating criteria. The Rating analysis modal has two tabs:

1. Overview - a spider chart comparing the global average against a selected user's ratings across all contributing criteria. Use the user dropdown to switch between raters.



2. Rating details - a table showing each rater's rating per criteria, their note, and the date rated. Results can be filtered by user or by criteria.