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Support & Frequently Asked Questions
Check the FAQs below first. If you can't find an answer, contact us at support@itonics.io.
01 | How to Contact the Support
02 | Questions Other Users Had
- Why Can't I Access My Organization Anymore?
- How to Choose Radar Segments
- How can I remove my rating of an Element?
- How can I report a bug or give feedback?
- How can I change the segments of my Radar?
- How can I configure KPIs for monitoring my innovation portfolio?
- How to Activate the Project Element Type
- Tips and Tricks to use ITONICS Workflow
- How to Work with Projects
- How to Create a New Project
- When Multiple Users Rate an Element, Do You Show the Average Rating?
- How Can I Quickly Create Multiple Elements?
- How can I perform an action for more than one element simultaneously in the Explorer?
- How does the Excel Import Work?
- Where can I find Elements/drafts created by me?
- Can I view the details of elements without losing my current context?
- What file formats and sizes are supported for file uploads?
- How to Find Out Which Elements Were Created by a Certain User?
- Can I have my company logo displayed for all users to see?
- How can I change the administrator of my Organization?
- Is the ITONICS Cloud Software Compatible With My Browser?
- Have trouble logging into your Account?
- What is counted as changes to "last updated"?
- How can I quickly evaluate multiple elements?
- What are the ITONICS Idea Campaign Workflow Templates
- What aggregations are possible for different types of values at the end of lists?
- What Roadmap Templates Does ITONICS offer?
- How can I switch my language settings?
- What are the SpaceURI and ElementURI?
03 | Questions Other Admins Had
- How can I remove users from my organization?
- How can I deactivate users from my organization?
- What does it mean if my Organization is deactivated?
- What Does It Mean If My Organization Is Suspended?
- How can I configure rating criteria?
- What Happens if the Visibility and Accessibility of a Workspace Changes
- What is the VAT?
- How are numbers formatted?
- How to Change the Accessibility and Visibility of Workspaces